Reports
Analysis of the Helpdesk
In-Depth Helpdesk
an overview of your helpdesk system
Trends in Ticket Volume
an overview of the number of tickets
Customer Satisfaction
Analysis of the Top Customers
Check out our customer stories
Customer Satisfaction Survey
Check out the report details
Productivity
Performance of Agents
Check out the report details
Performance in a Group
Check out the report details
Distribution of Performance
Check out the report details
Team
Agents
Define agents' scope of work, type, language, and other details.
Groups
Agents can be organized and unattended tickets can be notified.
Roles
Provide agents with fine-grained access and privileges.
Working Hours
To set client expectations, define operating hours and holidays.
Skills
Assign kinds of tickets to agents based on their expertise.
Agent Changes
Create and manage agent schedules all in one spot.
Account
Account Information
View the status of your account as well as your invoice email address.
Billing & Plans
Plan, add-ons, team size, and billing cycle are all under your control.
Passes for the day
Part-time agents can purchase on-demand licenses.
Security
Advanced SSO settings, password policy, and domain restriction.
Log of Audits
All of the changes made to your falcon Support tickets account.
Configure the Helpdesk
Your Falcon Support Tickets will be personalized.

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v3.19.0

Settings

Set your own customized style

Color Scheme

Choose the perfect color mode for your app.

RTL Mode

Switch your language direction

RTL Documentation
Fluid Layout

Toggle container layout system

Fluid Documentation
Navigation Position

Select a suitable navigation system for your web application

Vertical Navbar Style

Switch between styles for your vertical navbar

See Documentation

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